First off, make sure your upload/download speeds are strong and you’re on a good high-speed connection. You are required to have atleast 5Mbps to stream smoothly. Sometime by being on a shared WIFI or DSL, you can experience a lot of freezing/buffering when too many people are on the same network as you; and unfortunately, this isn’t something we can prevent. Secondly, be sure to use Google Chrome and not any other browser